Assist – the service arm of Stiegelmeyer
High-quality hospital beds and care beds from the Stiegelmeyer Group are supported by an equally first-class service arm known as Assist. Our service portfolio comprises the core tasks of inspection, maintenance and repair, together with training and consultation services.
Assist takes its cue entirely from the customer’s wishes and needs. No matter how you contact us, all channels are open to you. Your dedicated contact at the other end of the phone will assist you with ordering spare parts and provide comprehensive technical support. No less than 50 people work in technical field service and are are available to conduct inspections, maintenance and repairs at the customer’s premises.
Assist guarantees availability of spare parts for all Stiegelmeyer products for up to 15 years after the date of purchase. Stiegelmeyer has opened an ultra-modern service centre in Herford providing 3,000 square metres of storage. This automated warehouse contains an average of 7,500 items that can normally be shipped throughout Germany within 48 hours. You can also conveniently order these items online from our service portal.
No matter how expert the servicing and repair support is, it will not come out top unless spare parts or replacement devices are available at short notice.
We not only have the necessary manpower but also an extensive warehouse at our Herford site containing spare parts for hospital beds and care beds.
All spare parts can be conveniently ordered in our service portal at any time with just a few clicks. More about our service portal here: Service portal
The bed check can involve an inspection or maintenance work. In an inspection, we evaluate the technical state of the bed in its current condition. This lets suitable action be defined for every single bed. In addition, maintenance comprises preventive maintenance measures, such as adjusting the brake. Maintenance is designed to preserve the normal condition. Inspection and maintenance work always include an electrical safety test (in line with DGUV V3) and a service report which can also be accessed online.
Our staff repair any damage to your beds quickly, expertly and inexpensively. Special repairs, modifications or complete overhauls are carried out in our service centre in Herford.
Medical bed driving licence
The medical bed driving licence is a training course for all staff from your facility who come into contact with the product. It teaches the correct way to handle and adjust the beds to avoid damaging them. The medical bed driving licence meets the requirements of the Medical Devices Operator Ordinance.
An inventory analysis gives you a comprehensive overview of the technical condition of your existing beds. This service feature documents the current state of the bed inventory, inspects the good working order of all components, and documents any damage. The information obtained from analysing the inventory is ideal for planning the continued care of beds. This planning may entail investments in existing beds or new procurement.
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